Privacy Policy
Last updated: [TO COMPLETE: date]
This policy explains how [TO COMPLETE: legal name of the business], doing business as Fix ProTech ("Fix ProTech", "we"), collects, uses, discloses and protects your personal information, in accordance with Québec's Act respecting the protection of personal information in the private sector (as amended by Law 25).
1. Who we are
- Legal name: [TO COMPLETE]
- Québec enterprise number (NEQ): [TO COMPLETE]
- Address: [TO COMPLETE: mailing address], Laval, Québec
- Email: info@fix-protech.com
2. Person in charge of the protection of personal information
For any question, request for access or correction, or complaint, please contact our privacy officer:
- Name and title: [TO COMPLETE]
- Email: [TO COMPLETE: e.g. info@fix-protech.com or a dedicated address]
3. Information we collect
When you use the contact form, we only collect the information you provide:
- your name;
- your email address;
- the project type you select;
- the content of your message.
To prevent abuse (spam), the server temporarily keeps a hashed fingerprint of your IP address for no more than two hours in order to limit the number of submissions. The hosting server may also keep technical logs (IP address, date, page visited): [TO COMPLETE: server log retention period].
Site check tool: the address you submit is analyzed on the spot and is not stored. Only a hashed fingerprint of your IP address is kept for at most two hours to limit the number of checks.
4. Why we use it
We use this information only to respond to your request, prepare a quote and follow up on our conversation. We do not sell it, and we do not use it for marketing purposes without your consent.
5. Consent
By checking the consent box on the form, you agree to the use of your information for the purposes described above. You may withdraw your consent at any time by writing to us.
6. Disclosure to third parties and hosting
- Form submissions are sent by email to our mailbox info@fix-protech.com, hosted by [TO COMPLETE: email provider and country where data is stored].
- The website is hosted by [TO COMPLETE: hosting provider and server location].
- Fonts are hosted on our own server: no request is sent to an external font service.
When personal information is communicated outside Québec, we make sure it receives adequate protection: [TO COMPLETE: measures taken / privacy impact assessment].
7. Retention
We keep your information for as long as needed to handle your request and follow up, then destroy it securely: [TO COMPLETE: retention period].
8. Cookies
This website does not use tracking cookies or analytics tools. [TO VERIFY: update this section if an analytics or advertising tool is added.]
9. Security
The website is served over HTTPS, and access to messages received is limited to the people who need it to handle your request. [TO COMPLETE: other measures, if any]
10. Your rights
You may request access to your personal information, ask for it to be corrected, or withdraw your consent by writing to our privacy officer (section 2). We respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.
11. Changes
We may update this policy. The date of the latest update appears at the top of this page.